Frequently Asked Questions

Mountain Boy Warranty:

Mountain Boy Sledworks warrants its products against defects in materials and workmanship for a period of one year. This warranty does not cover the damage caused by extreme use, improper care, or the natural breakdown of material over time. If a Mountain Boy product is deemed defective, return it to Mountain Boy Sledworks, post-paid, and we will repair or replace it and ship it back free of charge

 

Mountain Boy Refund:

If you find that your sled does not meet your needs or expectations you may return it for a full refund within 14 days from the date of purchase. It must be unusedand in it’s original packaging.

             **Please Note: Customized sleds are non-refundable, however they are covered under the warranty.

 

Is shipping/return shipping refundable? No, due to the discounted shipping rates we provide at the time of purchase.

 

Do you have replacement parts? Yes, we carry a complete line of parts here on our website http://www.mountainboysleds.com/product-category/spare-parts/

 

Do you offer repair services? Yes, please call 970-387-5077 or e-mail info@mountainboysleds.com and we will happily provide a reasonable repair estimate. Pictures are very helpful and may be requested.

We work very hard to ensure that all orders ship in 1-2 business days.  Shipping time is 5 business days to the East Coast, 4 days to the West Coast and Midwest, 3 days to states adjoining Colorado, and 2 days within Colorado. 

Need express shipping or shipping to Alaska?  Please call us at (800) 989-5077 or email info@mountainboysleds.com.

All of our sleds are made with non-toxic finishes, and we have them regularly tested so we are sure that they are lead-free. We use wood dyes to bring out the color and figure of the wood, and then a clear lacquer or polyurethane on top. We put on four coats of lacquer or three coats of polyurethane to create a marine-grade finish. Please contact us if you’d like a copy of the test reports. At the same time, we have all of our products tested to make sure they meet child safety standards, and they do.
sbmoore22Frequently Asked Questions